Home   Contact Us

Answers to
Frequently Asked Questions

How can I switch to Osgood State Bank?
If you are not currently our customer, we make it very easy for you to upgrade to Osgood State Bank. Click here for our upgrade kit. Follow the 5 easy steps and soon you will enjoy the ease and convenience of banking with Osgood State Bank.

Can I get my canceled checks returned to me?
To make check processing faster, federal law permits banks to replace original checks with “substitute checks”. These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of the substitute check states, “This is a legal copy of your check. You can use it the same way you would use the original check”. You may use a substitute check as proof of payment just like the original check.
In an ongoing effort to reduce our costs, and thereby maintaining our low service charges, we have entered into an agreement with Federal Reserve Bank to only receive check images; therefore we no longer receive “original” checks.
You can log into our Internet Banking program and download or print a copy of your canceled checks.

Are Osgood State Bank accounts FDIC-insured?
Yes. The standard insurance amount currently is $250,000 per depositor. To ensure funds are fully protected, depositors should understand their coverage limits. The FDIC provides separate coverage for deposits held in different account ownership categories. The coverage limits shown in the chart below refer to the total of all deposits that an accountholder has in the same ownership categories at each FDIC-insured institution. The chart below assumes that all FDIC requirements are met.

FDIC Deposit Insurance Coverage Limits
Single Accounts
(owned by one person)
$250,000 per owner
Joint Accounts
(two or more persons)
$250,000 per co-owner
Certain Retirement Accounts
(includes IRAs)
$250,000 per owner
Revocable Trust Accounts $250,000 per owner per beneficiary up to 5 beneficiaries (more coverage is available with 6 or more beneficiaries subject to specific limitations and requirements)
Corporation, Partnership & Unincorporated Association Accounts $250,000 per corporation, partnership or unincorporated association
Irrevocable Trust Accounts $250,000 for the non-contingent, ascertainable interest of each beneficiary
Employee Benefit Plan Accounts $250,000 for the non-contingent, ascertainable interest of each plan participant
Government Accounts $250,000 per official custodian

How do I wire money from my account?
Go to your nearest Osgood State Bank branch and complete a wire transfer form. Our Customer Service Representative will prepare the transfer for you. You will need the routing number, account number, and name of person or business receiving the funds.

How do I wire money to my account?
Once you give your information to the person or business wiring funds to you, you will be credited the funds when we receive all correct information from the sender.

What is the Osgood State Bank fax number?
Osgood State Bank’s fax number is 419/582-2017. Our Loan Department fax number is 937/295-2977.

^ return to top

Where do I mail a deposit, loan payment, or line of credit payment?
Please enclose your account number.

Osgood State Bank
P.O. Box 69
Osgood OH 45351

Where do I mail a loan payoff?
Please enclose your account number.

Attn: Loan Department
Osgood State Bank
P. O. Box 29
Ft Loramie OH 45845-0029

When does Osgood State Bank mail my tax forms?
Osgood State Bank mails 1099s and all other tax forms by January 31st of each year.

Can I get an ATM/Debit card with my Osgood State Bank account?
Yes! Checking account customers can request an Osgood State Bank Debit Mastercard®. Your card can be used at ATMs and at any merchant who accepts Mastercard.
Existing checking account holders can come into any branch and fill out a Debit Card application requesting a card.

How long does it take to receive a Debit card in the mail?
You will receive your new or replacement Debit card in the mail within 10 business days after requesting one. Your PIN will be mailed separately and will arrive within a day or two of your Debit Card.

What if there are two or more signers on my checking account?
Separate ATM/Debit cards will be issued, each with a different card number and separate PINs.

Can I change the PIN for my ATM/Debit card?
Yes. You can change your PIN at any branch ATM.

What should I do if I forget my ATM/Debit card PIN?
Call our Main Office at 1-888-607-7640. After we verify your information, our Customer Service Representative will process a PIN change. You can then change your temporary PIN at any branch ATM.

What are the fees to use an ATM?
You can use your Osgood State Bank ATM or Debit Card at any of our 9 convenient ATM’s for free. Click here to find an Osgood State Bank ATM location.

Using an ATM outside of the Osgood State Bank network will result in a charge of $1.50 by Osgood State Bank plus any surcharge assessed by the ATM owner.

^ return to top

What is the daily withdrawal limit on my ATM card?
You can withdraw up to $200.00 cash per day with your Osgood State Bank STAR® ATM card.

What are the daily withdrawal and purchase limits on my Debit Mastercard®?
You can withdraw up to $500.00 in cash per day and signed purchases can be up to $2500.00 per day with your Debit Mastercard®.

What should I do if my ATM/Debit card is lost or stolen?
Call our Customer Service Center at 888-607-7640 during business hours of Monday through Thursday 8:30-4:30 p.m., Fridays 8:30-6:00 p.m., and Saturday 8:30 a.m. to 12:00 p.m. If you need to report a lost or stolen card in the evening or on the weekend, please call 800-523-4175.

Will all ATMs accept a deposit into my Osgood State Bank account?
No. Not every ATM accepts deposits. You may make deposits into ATM’s located at any of our branch offices and at Wagner’s Village Market in Ft. Loramie. If using the ATM at a branch to make a deposit after hours, you may wish to drop the deposit into the night deposit. You will receive credit the next business day. A deposit made into an ATM may take two or more days before you receive credit.

What are the advantages of Internet Banking and Bill Pay?

  • Login to Internet Banking for your latest account activity, including ATM & Debit Card transactions, pre-authorized withdrawals, direct deposits and more.
  • View your canceled check images and up to 24 months of transaction history
  • Download your statement into your account management software
  • Same day Transfers
  • Buy US savings bonds
  • “Notify Me” – Send and receive secure electronic messages concerning your account.
  • All of this convenience, at no cost to you

Bill Pay =

  • Convenience
  • Efficiency
  • Flexibility
  • Safety
  • And best of all, provided you pay at least one bill per month through OSB’s Billpay feature, there is no cost to you.*

What is identity theft?
Identity theft occurs when someone illegally obtains your personal information, such as your Social Security Number, Credit Card Number, Bank Account Number or other identification and uses it to open accounts or initiate transactions in your name.

^ return to top

What do I do if I become a victim of identity theft?
If you believe that you have been the victim of identity theft, the following actions will help minimize your exposure.

  • Contact us at once.
  • File a police report with the local authorities
  • Contact the fraud department of the three major credit bureaus. Place a fraud alert and request a copy of your credit report.
    • Trans-Union (800-680-7289)
    • Experian (800-397-3742)
    • Equifax (800-525-6285)
  • File a report with the Federal Trade Commission. (877-438-4338) or www.ftc.gov/bcp/edu/microsites/idtheft/

What is phishing?
One of the most common types of e-mail fraud is sending a phone e-mail message that directs the recipient to a fraudulent website. These e-mails can look very convincing. There are some common features among many of these types of e-mail, including:

  • Typographical errors – often the message is poorly written or has spelling errors
  • Request for information – There may be a request to update or validate certain personal information
  • Urgent Appeal – the message may threaten some consequence if you do not respond.
  • Please remember that if we send you an email, we will never ask for personal information such as your account number, ATM card number, PIN number, or social security number.

How can I prevent being phished?

  • Do not respond to any suspect or suspicious e-mail, even if it seems urgent.
  • Don’t click on links inside of e-mail.
  • Don’t call telephone numbers from e-mail. Instead call the number on the company website, phone book or statement.

How else can I protect myself?

  • Secure your computer.
  • Destroy private records and statements when you are done with them.
  • Never give out your personal information – unless you initiated the call.
  • Expect your monthly statements and bills. If you do not get them when expected, contact the sender and ensure that the statement was sent out and that the address is correct.
  • Review your bank statement. Verify that all transactions are legitimate.
  • Review your credit report annually.
  • Pay your bills easily and securely through our BillPay product. No more placing checks in your mailbox for pickup.

^ return to top


Home | Personal Services | Business Services | Deposit Account Rates | Insurance & Investments
Information Center | About Us