We'd like to be you too but mostly we want to keep you safe.
While imitation is often the highest form of flattery, that rule doesn't apply to banking. It is important that everyone take precautions against identity theft. If you believe that you have been the victim of identity theft, the following actions can help minimize your exposure.
What to Do
- Contact us at once.
- File a police report with the local authorities
- Contact the fraud department of the three major credit bureaus.
- Place a fraud alert and request a copy of your credit report:Trans-Union (800-680-7289) Experian (800-397-3742) Equifax (800-525-6285)
- File a report with the Federal Trade Commission. (877-438-4338) or www.ftc.gov/bcp/edu/microsites/idtheft/
The best protection is prevention. Take these steps to keep your information and identity safe.
- Secure your computer.
- Destroy private records and statements when you are done with them.
- Never give out your personal information – unless you initiated the call.
- Expect your monthly statements and bills. If you do not get them when expected, contact the sender and ensure that the statement was sent out and that the address is correct.
- Review your bank statement. Verify that all transactions are legitimate.
- Review your credit report annually.
- Pay your bills easily and securely through our BillPay product. No more placing checks in your mailbox for pickup.
E-mail fraud is a common way identities become compromised. Phishing is a type of e-mail fraud that involves sending a message directing recipients to a fraudulent website. These e-mails can look very convincing. There are some common features among many of these types of e-mail, including:
- Typographical errors – often the message is poorly written or has spelling errors
- Request for information – There may be a request to update or validate certain personal information
- Urgent Appeal – the message may threaten some consequence if you do not respond.
- Please remember that if we send you an email, we will never ask for personal information such as your account number, ATM card number, PIN number, or social security number.
How can I prevent being phished?
- Do not respond to any suspect or suspicious e-mail, even if it seems urgent.
- Don’t click on links inside of e-mail.
- Don’t call telephone numbers from e-mail. Instead call the number on the company website, phone book or statement.