At Osgood Bank, our team is empowered to help our customers do well. We work together to be good to each other and to give back to our communities. We foster an environment of growth and innovation - while building skills to do better each day. Our benefits include:
Medical Insurance
Short Term Disability
Competitive Wage
Paid Time Off
401K with Match
Vision Insurance
Long Term Disability
Incentive Bonus Plan
Loan Discounts
Profit Sharing
Dental Insurance
Basic Life Insurance
Free Checking
Safe Deposit Box
Saturday Premium
Responsible for preparing loan documents, completing the loan file, booking loans, and reviewing closed loan files. Maintains loan account information by using computer software and assuring compliance with loan regulators. Willingly provides service to loan customers on their requests. Providing administrative and operational support for the loan processing team.
Essential Duties and Responsibilities:
Processing Functions:
Assist Loan Process Manager in ensuring that all regulations regarding loans are followed.
Prepare loan documents for commercial loans (which includes business, AG, and specialty) and complete loan file after a loan is closed.
Book loans and maintain accounts on internal core system.
Review commercial loans for compliance and accuracy.
Quoting and processing loan payoffs and other requests from customers.
Process and maintain commercial construction loan draws utilizing a third-party software.
Support users of third-party software for commercial construction loan draws.
Customer Care Functions:
Answering phone calls to provide service for various requests from customers.
Running amortization schedules for customers.
Quoting and processing loan payoffs.
Providing follow up and accurate information to customer requests.
Personal Characteristics:
Familiar with banking regulations and responsibilities relating to each, including a working knowledge of business loans.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
Maintains the highest level of confidentiality with all information obtained.
Engage in a supportive and cohesive culture.
Willing to grow and change with position and organizational needs.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree in business administration or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
Knowledge of lending regulations and spreadsheet applications.
Ability to efficiently use computer programs including Microsoft products and various computer programs specific to the bank and position.
Prior loan processing experience is preferred.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limits standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Valid Driver’s License
We invite you to find your passion working with people. As a Consumer Loan Officer, you will be empowered to help customers realize their dreams by meeting their financial needs. At Osgood Bank, we provide personal service and the support team to make your role effective.
Our full time Consumer Loan Officer will be located at the Osgood or Fort Loramie branch and oversee servicing our customers’ needs for consumer and residential loan requests. You will have the opportunity to provide various types of real estate mortgage and consumer loans to our customers. Taking loan applications and obtaining various information to complete a successful loan will keep you in touch with people and serving their financial needs. A flexible schedule will provide you the opportunity to call on various sources to generate future loan volume and new customers. Your support team will include an inhouse credit underwriting team and loan processing team to assist you in completing all stages of a loan from start to finish in a short period of time while satisfying the customer.
A successful Consumer/Mortgage Loan Officer on our team is well compensated and is provided an opportunity for incentive bonus along with complete benefit package including paid short-term disability, long term disability and 401k match and profit sharing. Your skills of organization, detail orientated, multi-tasking, customer focused, personable and flexibility will aid in your ability to build your career with our team of talented, hard-working, caring team members.
We desire a degree beyond high school along with three to five years of consumer and mortgage lending with an NLMS #. Additional qualifications leading to your success include a positive outlook, innovative, forward thinking, problem solving and banking experience.
The Customer Support Representative provides personalized service to customers through completing issue resolution including customer account inquiries, customer fund transfers, statements, and password resets. Utilizing the core processing system to complete customer requests, and a partnership with Deposit Processing team is key to providing solid customer service. The Customer Support Representative will complete department items including mailing of required documents and cleanup of banking programs.
Functions:
Complete the mailing of bank notices, checks, and welcome letters.
Complete Fraud Monitoring communication and escalate case filings.
Review Consumer Mobile Deposit Checks.
Process customer request forms.
Review savings bonds and time deposits.
Reorder checks for customers.
Support Functions:
Assist with data retention and regular clean up.
Be familiar with banking regulations and responsibilities relating to each, including a working knowledge of account maintenance.
Customer Care Functions:
Answer outside incoming calls and emails to assist with issue resolution, and resetting online banking passwords and debit card PINS as necessary.
Demonstrate positive phone etiquette to enhance the customer experience.
Maintain the highest level of confidentiality with all information obtained.
Respond to and complete requests submitted in online banking, as well as assisting customers with account inquiries.
Manage and process customer requests.
Assist business customers with online banking and debit card set up.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proficient use of various computer programs and software required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional details of duties and responsibilities described during interview process.
Department: Human Resources
Location: Operations Center in Osgood, Ohio
Summary:
Provide oversight core Human Resources functions, focusing on payroll and benefit administration, including 401(k) while reporting to Chief People & Culture Officer. Lead functions related to HR compliance, regulatory, and FMLA processes. Contribute to employee engagement and satisfaction through accuracy and responsiveness to employee requests. Partner with HR team for cohesive support to leaders through providing resources to communicate payroll, benefit, and organizations.
Essential Duties and Responsibilities:
Payroll Functions:
Coordinate accurate processing and maintenance of biweekly payroll and any additional pay runs needed. Ensuring correct coding and taxation occurs. Including processing of W-2 and 1095 reporting.
Work with payroll provider on updating and maintaining HRIS/Payroll system.
Complete posting of payroll transactions and partner with Accounting to verify correct entries.
Support administrative processes of the incentive plan and appropriate communication to employees and managers.
Review unemployment claims and submit as needed.
Benefit Administration, 401(k), and FMLA Functions:
Investigate and answer any employee insurance benefit and 401(k) inquiries that occur.
Work with insurance brokers and benefit partners to assist with compiling and evaluating benefit coverage at the most reasonable cost to the bank. This includes overseeing the open enrollment process.
Oversight of all benefit administration and reconcile monthly benefit invoices.
Coordinate complete FMLA process with employees including communication with employees on leave details.
Update and complete all appropriate benefit and FMLA documentation.
HR Support Functions:
Support Chief People and Culture Officer on maintaining performance review process and all HR compliance and regulations.
Assist with maintaining employee personnel files and necessary documentation.
Customer Care Functions:
Provide cooperative support to our internal customers, our employees, through listening and responding to requests related to Payroll and Benefit functions.
Foster activities that contribute to a service mindset to our customers, employees, and communities.
Personal Characteristics:
Strong payroll and benefit knowledge and application in regulations and processes.
Represent Osgood Bank in a manner that maintains and expands positive relations with all customers, potential customers, and coworkers.
Maintains the highest level of confidentiality with all information obtained.
Engage in a supportive and cohesive culture.
Willing to grow and change with position as well as organizational needs.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in business administration or equivalent from college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
Knowledge of payroll, benefits and HR compliance required.
Excellent knowledge of computer applications such as Microsoft programs and web based applications.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limits standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Valid Driver’s License
Executive support for President, Sr. Lending Officer and Lending teams through preliminary analysis of loan applications and various administrative functions including but not limited to organization of documents, maintenance of credit and lending software and other special projects.
Analyst Functions:
Analyze and interpret customer financial statements and customer cash flow.
Provide preliminary review of loan requests to qualify loan applications prior to submittal to credit team.
Collaborate with Lending Team on customer needs and loan structures applicable.
Enter loan requests and call notes; create loan submittals to go to the Credit team.
Support Functions:
Prepare materials used as aides to support consultative approach for customers.
Supporting scheduling and customer correspondence for Sr. Lending Officer
Complete follow up calls to collect financial items.
Prepare file memos as needed for interim requests, file updates, follow up to visits and phone calls, etc.
Assisting with Construction Draw and Site visits including FSA/Farmer Mac
Maintaining comprehensive and accurate corporate records, documents and reports
Coordinating travel arrangements and create trip itineraries for Sr. Lending Officer
Providing administrative assistance, such as writing and editing emails, drafting memos and preparing communications on the executive’s behalf.
Using various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects.
Customer Care Functions:
Respond to client requests such as account history, statements, online banking, RDC, ACH.
Available to take phone calls from customers and greet them for in person meetings.
Schedule closings, collect missing items for closings, and keep customers updated throughout lending process.
Assist with vendor items (appraisals, title work, etc.) and the Line of credit renewals and closing paperwork
Assist with extensions and modifications.
Familiar with banking regulations and responsibilities relating to each including a working knowledge of mortgage loans, personal loans, and business loans.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
Maintains the highest level of confidentiality with all information obtained.
Engage in a supportive and cohesive culture.
Willing to grow and change with position and organizational needs.
Other duties as assigned.
Associate’s degree in Business Admin or equivalent from two-year college or technical school or 2 years related experience and/or training; or equivalent combination of education and experience.
Knowledge of accounting, tax laws and spreadsheet applications
Prior underwriting/credit experience preferred.
Work well in a team environment focused on supporting each other.
Ability to read and comprehend simple instructions.
Comfortable using computer programs.
Mathematical skills.
Regularly stand, talk and hear.
Regularly lift/move up to 10 pounds, occasionally lift/move up to 25 pounds.
Additional details of duties and responsibilities described during the interview process. Only qualified candidates will be contacted to continue the selection process.
Responsible for providing prompt, efficient, and friendly personalized service handling a variety of transactions as requested by the customer
Ability to recognize customer needs and cross-sell bank services
Responsibility to follow all bank policies and procedures when processing transactions
Work shifts as scheduled. Position will be 36-40 hours a week, including every other Saturday from 8:15am – 12:15pm.
Reliable and punctual attendance
Professional and strong customer service skills
Cash Handling experience preferred
No pressure selling of our products
High school diploma or (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions.
Comfortable using computer programs.
Mathematical skills.
Regularly stand, talk and hear.
Regularly lift/move up to 10 pounds, occasionally lift/move up to 25 pounds.
Additional details of duties and responsibilities described during interview process.
Osgood Bank is an equal opportunity employer. We believe in equal opportunities for all employees and job applicants. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, military status, disability, citizenship status, and any other category protected under federal, state, or local law.
Equal Opportunity/Affirmative Action Employer
Careers
Osgood Foundation
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