Brief Summary

Join our team as a Customer Service Representative and play a pivotal role in providing exceptional service to our valued customers. As a CSR, you will be the face and voice of Osgood Bank, assisting customers with a wide range of inquiries, from account management to financial guidance. Your empathetic communication skills and product knowledge will help you address customer needs, resolve concerns, and foster lasting relationships. 

If you're friendly, passionate about finance, and enjoy problem-solving, this role offers you the chance to make a positive impact while advancing your career in the banking industry. Join us in shaping the future of banking and delivering unparalleled service to our communities. 

Overview:

Job Type: Full-time
Benefits:

• Dental Insurance

• Health Insurance

• On-The-Job Training

• Paid Time Off

• Vision Insurance

Experience Level: No experience needed

Weekly Day Range: Monday - Friday and rotating weekends

Work Setting: In-person.

Job Functions

• Greet customers and answer phones promptly and with a friendly attitude.

• Build customer rapport. 

• Become familiar with bank products and services to recommend and refer new services to customers based on their needs. 

• Ensure proper storage and security in cash drawers and vaults.

• Adhere to all bank security standards - including dual control requirements.

• Identify acceptable types of identification and handling of forged and/or altered identification. 

• Be knowledgeable of funds availability rules and place Regulation CC holds when necessary.

• Process a variety of transactions, including withdrawals from deposit accounts, payments to loans and credit cards, and advances from lines of credit.

• Scan and image documentation, completing workflows.

• Assist others with miscellaneous tasks, mailings, and calls.

• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and coworkers through applying Osgood Bank's service standards.

• Maintain the highest level of confidentiality with all information obtained. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

• Ability to read and comprehend simple instructions.

• Comfortable using computer systems and programs.

• Basic mathematical skills. 

Physical Requirements

Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.

Occasionally lift and/or move up to twenty-five pounds.

Thank you for your interest in joining our team. 

We are not currently advertising any additional openings, but if you think you'd be a good fit for Osgood Bank you can always submit your resumé and we will keep it on file in case something opens up. 

Until then,

Do Well. Be Good.