At Osgood Bank, our team is empowered to help our customers do well. We work together to be good to each other and to give back to our communities. We foster an environment of growth and innovation - while building skills to do better each day. Our benefits include:
Medical Insurance
Short Term Disability
Competitive Wage
Paid Time Off
401K with Match
Vision Insurance
Long Term Disability
Incentive Bonus Plan
Loan Discounts
Profit Sharing
Dental Insurance
Basic Life Insurance
Free Checking
Safe Deposit Box
Saturday Premium
The Customer Support Representative provides assistance with collecting documents from the deposit processing and call center departments. This position will also organize document storage and filing systems as well as digitizing hard copies of documents. The Customer Support Representative will help with miscellaneous administrative duties that may arise through busy time periods within the deposit processing and call center departments.
Functions:
Assist with mailings and ensure delivery to post office in a timely manner.
Putting files, digital or paper, into their proper locations.
Gathering and organizing files and documents for coworkers' use, such as for report.
Assist with administration duties of various projects.
Answering and transferring customer calls as necessary.
Process customer request forms.
Review savings bonds and time deposits.
Reorder checks for customers.
Support Functions:
Assist with data retention and regular clean up.
Be familiar with banking regulations and responsibilities relating to each, including a working knowledge of account maintenance.
Customer Care Functions:
Answer outside incoming calls and emails to assist with issue resolution, and resetting online banking passwords and debit card PINS as necessary.
Demonstrate positive phone etiquette to enhance the customer experience.
Maintain the highest level of confidentiality with all information obtained.
Respond to and complete requests submitted in online banking, as well as assisting customers with account inquiries.
Manage and process customer requests including, but not limited to, transfer of funds, document request, limit change request, and transaction research.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proficient use of various computer programs and software required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional details of duties and responsibilities described during interview process.
This position will provide general and administrative support of bank operations. This include coordination of facilities maintenance for all bank properties, serving as an administrative assistant for the Osgood Operations Center and Osgood Branch, providing backup (including Customer Service Representative duties) for bank branches, and performing special projects and administrative support for the COO and other operational departments (retail branches, compliance, marketing, and security) as needed.
Facilities Functions:
Coordinates upkeep, routine maintenance, and issue resolution for all bank properties.
Tracks and ensures performance of all ongoing service agreements for facilities upkeep (landscaping, HVAC, etc.) in partnership with the COO and maintenance technician.
Ensures all building inspection and maintenance checks are completed on schedule and per code - including the elevator in Osgood.
Working with the Bank Security Officer, maintains records of all evacuation maps and emergency management procedures by bank location.
Maintains a master list of trusted vendors by trade (plumbing, electrical, HVAC, etc.) and coordinates service calls for both routine maintenance and issues resolution.
In partnership with management and the bank's branch managers, oversees all janitorial vendors to ensure properties are cleaned per contract. Addresses issues as needed with service providers if work is performed inadequately.
Ensures the Osgood Operations Center Fitness Room is fully operational.
Provides project management on facilities projects and upgrades, including managing bidding processes, negotiations, and vendor selection.
Manages conference rooms in the Osgood Operations Center to ensure they are clean and appropriately staged for meetings with internal and external partners.
Replenishes drinks and snacks periodically as needed throughout the Osgood Operations Center for employees, board members, customers, vendors, and guests.
Branch Support Functions:
Greet customers and guests upon entry from the welcome station located in the Osgood Branch.
Assist the branch in answering phones and handling general inquiries from customers and guests.
Act as a liaison between the Osgood Branch and Operations Center. Sign in guests, customers, and vendors per procedure and escort visitors between buildings securely.
Fill in as needed as front line customer service representative to perform teller transactions.
Project and Additional Responsibilities:
Perform special projects as assigned by the COO in support of various initiatives, including updating tracking reports, performance dashboards, and performance metrics.
Assist the Marketing department with general support as directed by the COO and Marketing Business Partner.
General understanding of maintenance and facilities - including diagnosing issues and potential fixes.
Knowledge of all office and spreadsheet applications.
Associate's degree in Business Administration or equivalent from a two year college or technical school preferred; or two years related experience and/or training; or equivalent combination of education and experience.
Additional details of duties and responsibilities described during interview process.
The Residential Loan Processor prepares loan documents, completes the loan file, books loans, maintains loan account information in the computer, assures compliance with loan regulations, and provides service to loan customers. Additionally, this position reviews residential files for completion and provides administrative and operational support for the loan processing team.
Processing Functions:
Prepare loan documents for real estate loans and complete loan file after a loan is closed.
Book loans and maintain accounts on internal core system.
Process and maintain residential construction loan draws utilizing a third-party software.
Prepare Adverse Action Notices for real estate loans.
Order vendor work for real estate loans.
Assist Residential Loan Manager in ensuring all regulations regarding loans are followed.
Review checklists after closing to make sure all essential documents are imaged.
Customer Care Functions:
Answering phone calls to provide service for various requests from customers.
Quoting and processing loan payoffs.
Providing follow-up and accurate information to customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proficient use of various computer programs and software required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Associate degree in business administration; equivalent from two-year college or technical schools, or two-years related experience and/or training; or equivalent combination of education and experience.
Knowledge of lending regulations.
Knowledge of spreadsheet applications.
processing experience is preferred.
Additional details of duties and responsibilities described during interview process.
Osgood Bank is an equal opportunity employer. We believe in equal opportunities for all employees and job applicants. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, military status, disability, citizenship status, and any other category protected under federal, state, or local law.
Equal Opportunity/Affirmative Action Employer
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